help & FAQs
As you may have seen in the news, Sarah Raven is now under new ownership. Sarah herself will continue to lead the business, and it’s very much business as usual — our products, website, and service all remain unchanged.
All orders, returns, and gift cards remain valid and will be honoured as normal. This marks an exciting new phase of growth for the brand, and we remain committed to delivering the same high-quality products and inspiration you’ve come to expect.
Due to the changes being made, there is a small delay with orders leaving our nursery at present.
If you do have any queries, please get in touch with our Customer Service Team.
If you're looking for information about your order, please use Track My Order
For an issue with an order which has been despatched, please select Returns & Refunds
For all other queries please check our FAQs for advice
Alternatively, please do Contact Us and one of the team will get in touch with you
