Delivery

delivery

orders to Northern Ireland

We are having to temporarily suspend taking orders for delivery to Northern Ireland due to complications with the new customs and plant health controls. We will continue to review this and hope to resume this service as soon as possible.

bulb orders

When in stock, please allow up to 2 weeks for despatch.

plant orders

Plants showing in stock at time of purchase will be delivered to you within 5 days of that purchase. If your order goes outside of this despatch period and you have not been notified of despatch by email, this could be due to a seasonal delay, and our nursery will despatch your item as soon as possible when it becomes ready.


If an item you have ordered which was showing as 'in stock' at the point of order, is now showing as 'currently unavailable', please rest assured that you will still receive your item. Plants showing a future date at time of purchase will be delivered within 5 days of that date, see individual product page for up to date information.

seed orders

Please allow up to 5 days for despatch.

hardware orders

Please allow up to 10 days for despatch. Please note that this refers to all items within our Home & Lifestyle, Gardening Kit and Gift ranges unless otherwise specified on the individual product pages.


planned despatch timings

bulbs and tubers

  • Tulips - Despatching from late September
  • Alliums - Despatching from late September
  • Bulbs for Naturalising - Despatching from late August
  • Narcissi - Despatching from late September
  • Other Autumn Bulbs - Despatching from late September
  • Indoor Bulbs - Despatching from mid October

plants

  • Autumn Container Plants - Some lines now despatching, please allow up to 2 weeks for delivery
  • Border Perennials - Despatching from early to mid September
  • Lilies and Roses - Despatching from late November
  • Shrubs - Despatching from early October
  • Climbers - Despatching from mid September
  • Indoor Plants - Despatching from early September
  • Kitchen Garden - Despatching from early September

seedlings and rooted cuttings

  • Wallflowers - Now despatching, please allow up to 2 weeks for delivery
  • Wallflower and Tulip Collections - Despatching from mid October

frequently asked questions


delivery methods

hardware and seeds

Please note, Next Day Delivery not currently available due to unprecedented times. We apologise for any inconvenience and thank you for your understanding.

 

Hardware and seeds are now sent via Yodel 48hr Tracked or Whistl Insight Letters via Royal Mail. If your order is sent via a tracked Yodel service there will be a tracking number in your order despatch confirmation email which you can use on the Yodel website to track the status of your parcel.  

bulbs

Bulbs are now sent Tracked 48hr via Yodel. There will be a tracking number in your order despatch confirmation email which you can use on the Yodel website to track the status of your parcel.

plants and seedlings

Plants and seedlings are sent out by post (Royal Mail 1st Class). Larger orders are sent out by Royal Mail tracked service.


We send out all our bulbs, tubers, seedlings and plants at the best time for planting, so your order may arrive in multiple deliveries at different times. Please see individual varieties for specific timings. We endeavour to get our plants to you by the estimated delivery time, however because light levels and temperature can affect growing times, this does mean plants are sometimes delivered later, or a little earlier, than originally stated in our catalogues.


Orders are despatched in the order in which they were placed, so those placed later in the season may take a little more time to reach you in peak periods.

 

We tend to be extremely busy during our peak periods (Mar to May), when it may take longer to despatch plants and seedlings.


Please follow the planting and care instructions enclosed with your delivery. 


We endeavour to make sure our advertised stock information is correct at the time of order. However, if items do become out of stock we will contact you as soon as possible with a new expected delivery date or a refund. 


postage and packaging rates

  • Seed-only orders have P&P charged at £2.50.
  • Any other order (including seed tin collections, seed potatoes, plants, bulbs and hardware) has P&P charged at £4.95.
  • For information about Overseas delivery, please see below.

If we need to split your order into multiple deliveries, we will only charge you once for P&P.


Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.


plant, seedling and bulb deliveries

We will deliver your live plants, seedlings and bulbs to you at the best time for planting. Approximate dates can be found in your catalogue or on each product page on our website. However, please be advised that these dates are subject to change due to weather conditions and availability. Even if an item shows as 'in stock' on our website, please allow up to 4 weeks for your order to be despatched.


Please see About our plants, bulbs and seeds for more specific information about what to expect with your plant delivery.


Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately so that we can arrange to send you a replacement. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.


Plants should be planted as soon as you receive them, following the planting instructions provided with your delivery (or you can download our instruction booklets here).


amending a delivery address

Our plants and seedlings are all grown and nurtured by our nursery and sent to you at the best stage of development for safe transportation and for you to grow them on successfully. Therefore live items have to be despatched when our nursery judges that they are ready, and we regretfully advise that we are unable to accept requests for them to be held for despatch on or after certain dates.


If you are not likely to be at home when your items are due to be delivered (see individual product pages) then please let us have an alternative delivery address (perhaps a neighbour or family member). To ensure that we are able to arrange this request, we will require at least 3 weeks before the delivery period given.


part delivery

Sometimes we may find it necessary to split your order into multiple deliveries (eg if you order items that will be despatched at different times). Please check the delivery note included in your parcel for details of any outstanding items. If you still find an item is missing, please contact us as soon as possible.


We will only charge you for P&P once per order, even if we split your order into multiple deliveries.


pre-ordering items

Some of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants, seedlings and bulbs at the best time for planting. If you pre-order a plant or seedling, it will be grown for you to the correct size as advertised.


Items available for pre-order will have the expected delivery date advertised – either in our most recent catalogue (you can request one here), or on each product page on our website. Please note these times may be subject to change due to unforseen circumstances, such as product availability or adverse growing conditions. We will contact you if there are any significant changes to the expected delivery date of a product you have ordered.


To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order. 


items listed as currently unavailable

If a product is listed as Currently Unavailable, this means you are unable to purchase that item at the present time. It may mean we are out of stock and are not sure if we can get more, or it may mean we have completely sold out for the current season.


If you have already pre-ordered an item that subsequently changes to Currently Unavailable, don't worry! You can still expect your item on the published date seen at time of ordering – it simply means we can't sell any more. We will get in touch with you if there is any significant change to your order or delivery date.


For some products, you can register your email address for notification of when a product is available to order (either it is back in stock or available to pre-order). Please note, we cannot guarantee any product will definitely become available to purchase again. 


Often towards the end of the season, due to the popularity of certain items, we have quite a quantity of items in our current catalogue that become unavailable to purchase. For the most up-to-date stock information on a product, please see the individual product pages on our website.


overseas delivery

We regret that we are no longer able to process any orders for delivery outside the UK. 


contact us

If you haven't found an answer to your question on this page or our FAQ page, or please contact us for more information.