warranty & lifetime guarantee
We pride ourselves on the quality of our products and almost everything we sell – from plants to garden furniture – is trialled by Sarah and the team at Perch Hill
lifetime guarantee
We’re so confident about the quality of our products that all fully hardy plants, including hardy perennials, climbers, shrubs and trees are covered by our lifetime guarantee.
If you’re not satisfied that a plant is performing to the high standards you’d expect from Sarah Raven, please get in touch and we’ll try to work out what’s gone wrong.
On the rare occasion that a plant is deemed faulty, we will refund or replace it.*
To check which plants are covered under our lifetime guarantee, please refer to the product details online or view the full list below.
one year guarantee
All our half hardy plants, tender plants/annuals, vegetable plants, seeds, bulbs, and all plants known to be short lived are covered by our one year guarantee* which covers one growing season.
If you’re not satisfied that your plants are performing as they should within one year of receiving them, please contact us so we can investigate further.
To check which plants are covered under our one year guarantee please refer to the product details online.
hardware guarantee
We’re fully committed to sourcing the highest quality gardening kit and equipment so you can be confident it will pass the test of time. As such, all our hardware – including tools, garden furniture, and lifestyle products – is covered by our one year hardware guarantee.*
If something you’ve bought for your home or garden doesn’t quite live up to the high standards you’d expect from us, please get in touch so we can work out what’s gone wrong and try to put it right.*
Sarah Raven lifetime guarantee
As a sign of our commitment to providing the highest quality gardening products, Sarah Raven are proud to offer a lifetime guarantee on all fully hardy plants, including hardy perennials, climbers, shrubs, and trees.
This excludes half hardy plants, tender plants/annuals, vegetable plants, seeds, bulbs, and all plants known to be short lived – these are instead covered by our one year guarantee (one growing season).
For clarification, please refer to the plant’s product details on our website.
