jobs
Thank you for your interest in working with us.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.
We strive to be an environmentally conscious company and are Planet Mark certified.
We are currently hiring for the following role:
senior online trading manager
Full Time, Fully remote
About Sarah Raven
Sarah Raven (www.sarahraven.com) is one of the UK’s leading gardening brands, inspiring customers with bold planting, colour confidence, and trusted expertise. From bulbs and seeds to homeware and events, our mission is to help customers create beautiful and productive gardens.
Following a management buyout in 2025, we are entering an exciting new phase of growth. Our focus is on building a modern digital-first brand, delivering outstanding customer experience, and driving strong, profitable performance.
Role Overview
We are seeking a Senior Online Trading Manager with a commercial and analytical mindset to lead the performance of our online channel as we scale. This role is the commercial glue across ecommerce, trading, and CRM; accountable for revenue, conversion, AOV and overall site performance.
You will report to the Marketing Director, and work closely with:
- Head of Merchandising & Buying – product, range and stock
- Head of Brand – brand storytelling and content
- CRM Exec – day-to-day campaign delivery
- Technical Ecommerce Lead – site enhancements and development roadmap.
Key Responsibilities
Mission 1: Revenue Growth & Trading
- Own ecommerce KPIs: sales, conversion rate, AOV, active customer growth, retention
- Lead daily/weekly trading actions — promotions, merchandising, product positioning
- Align with Merchandising on stock, pricing and availability to maximise margin and sales
- Provide commercial insight on top and bottom performing products and ranges
Mission 2: Customer Experience & Website Optimisation
- Own the online customer journey: navigation, PDPs, imagery, content placement
- Lead CRO initiatives to improve conversion
- Manage the ecommerce development roadmap with eComerce technical lead and agency partners
- Ensure the site remains fast, reliable, and optimised for performance
Mission 3: CRM & Retention
- Oversee CRM performance, ensuring campaigns and flows deliver incremental revenue
- Guide the CRM Exec on segmentation, testing and reporting priorities
- Partner with the Marketing Director to align CRM activity with lifecycle goals
Mission 4: Commercial Leadership
- Monitor and report on ecommerce KPIs with actionable recommendations
- Partner with Finance and SLT on forecasting and budget planning
- Stay close to competitor activity and ecommerce trends to identify opportunities
About You
- 5+ years’ experience in ecommerce trading, ideally in a DTC retail brand (£10–30m turnover)
- Proven track record of driving revenue and owning ecommerce KPIs
- Analytical and data-driven, with strong commercial acumen
- Experience with CRO, A/B testing, and managing agency partners
- Knowledge of CRM platforms (Ometria, Klaviyo or similar) and ecommerce platforms (Bigcommerce, Shopify Plus desirable)
- Collaborative, hands-on, and comfortable working in a lean, ambitious team
Why Join Us?
- Play a pivotal role in shaping the next growth chapter of a trusted UK gardening brand
- Direct accountability for online performance with freedom to influence trading strategy
- A paid day off for your birthday
- Discounted shopping on the Sarah Raven website
- Enhanced annual leave
- Private medical insurance
- A paid day off to volunteer with a charity of your choice
Salary: dependent on experience.
To apply for this role, please contact jobs@sarahraven.com with subject title ‘Senior Online Trading Manager’. Please include a CV, and details of your salary expectations.
