For order queries and support, please contact our Customer Service team
Monday – Friday 9am to 5pm (not including Bank Holidays)
You may find the answer to your question here. If you are chasing the despatch of your order, please be assured we are working to clear orders as quickly as possible and we will confirm despatch via email.
Please note we are not able to accept requests to delay any orders.
Phone us on 0345 092 0283
You will receive an email notification when your order has been despatched with full tracking information.
We highly recommend downloading the Yodel app via your device app store. The app keeps you informed of every step of your parcels journey and allows amendments to delivery options.
You can also get in touch with us via the online form below.
Please note, we are currently dealing with large volumes of emails and as such our reply times are much longer than normal. We would strongly advise you getting in touch via Live Chat if your query is urgent.