Contact us
How can we help?
Our Customer Services team is here to help. For the quickest answers to your questions, please start by chatting with Sarah Raven's Digital Garden Assistant.
Chat with Sarah Raven's Digital Garden Assistant
Our Garden Assistant is available 24 hours a day to help with orders, deliveries and gardening advice. Simply open the chat widget at the bottom right of the page to get started.
Need a little more help?
If the Garden Assistant can't resolve your question, it can raise a ticket for our Customer Services team, who will look into it and reply by email within two working days.
Track my order
Looking for an update on your order? You can also check its latest status using the button below.
When will my bulbs be despatched?
Bulbs are now being despatched. If your order includes bulbs, it should be on its way within the next 3 weeks/by the end of September. We’ll email you as soon as your order leaves us.
Staying safe online
We're aware of scam accounts impersonating Sarah Raven. We'll only ever contact you by email from info@sarahraven.com or in response to an enquiry you've submitted through our website. We will never phone you unexpectedly or ask you to download an app. If you'vecontacted us on social media, we'll only message you from @sarahravensgarden.
If you think you've been the victim of a scam:
In England, Wales or Northern Ireland, report it to Action Fraud at www.reportfraud.police.uk or call 0300 123 2040.
In Scotland, contact Police Scotland by calling 101.