Jobs

Customer services Adviser

We are looking for a full time customer service adviser based at our offices in Marlborough. The role would suit someone with previous customer service experience with good communication skills and who is confident on the telephone. They should be organised, patient and ideally have an interest in gardening. Basic Microsoft Word, Excel and Outlook ability is essential. 

This job will entail:

§  Taking orders over the phone and processing on our database

§  Delivering excellent service to customers and answering their queries

§  Processing orders received by post

§  Responding to emails

§  Using our computer system Elucid 

§  Being very familiar with our products, the seasonal catalogues and the website

 Salary £17,000 per annum.

If you are interested in this role, please send an email with the subject title Customer Service Adviser with your CV, and current employment and salary details to sally@sarahraven.com

Merchandise Manager

Marlborough

Sarah Raven is one of the fastest growing gardening companies in the UK, with an award winning website and catalogue, and a passion for product and service. We are looking for an experienced merchandising manager to join us through our next phase of growth.

The role

overall management of 3 product categories – bulbs, seeds and hardware

stock forecasting and managing stock levels in season to hit availability targets and minimise terminal stock 

generate sales reports and stock level reporting, and provide in-depth analysis of current performance and trends

manage relationships with key bulb and seed suppliers

work closely with the buying team to support the development of the range plan

Work closely with the warehouse team to ensure the intake and despatch of products runs smoothly

What you need to be successful

several years of merchandising experience and already in a managerial role or be ready to make the step up

good communication and motivation skills

advanced knowledge of excel and be highly analytical

influential, organised and structured in your approach

commercially aware and proactive

high level of professional integrity and strong sense of responsibility

If you would like the opportunity to develop your career in a fast moving company, please contact sally@sarahraven.com , with subject title ‘merchandise manager’. Please include a cv, and current job details and salary.

Salary: dependant on experience