help & FAQs
We want to help you with your query as quickly as possible.
We've received an exceptionally high number of orders this spring, and the very warm weather has placed temporary pressure on our complex operations.
If you've been in touch with us, please be assured that we will getting back to you as soon as possible. It's taking longer than usual, but we are working on it.
If you still can't find what you are looking for, please get in touch with our Customer Service Team.
If you're looking for information about your order, please use Track My Order
For an issue with an order which has been despatched, please select Returns & Refunds
For all other queries please check our FAQs for advice
Alternatively, please do Contact Us and one of the team will get in touch with you
