Privacy & Email Policies

Contents

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Cookie and Privacy Policy

Sarah Raven Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003).

Our systems collect address and buying information at the point of order so that we may process your order and provide you with the best possible service.

If you provide us with your email address via links on our website or at the point of ordering, we will add this to our marketing database to send you future offers and notifications of upcoming sales at Sarah Raven Ltd. If you indicate at any point that you would prefer not to receive email marketing from us (by checking/unchecking the relevant box) we will not use your email address in this way and will only use it to communicate information regarding your order(s).

We will always give you the option to receive no further marketing information from us if you later change your mind. You can update your preferences using the Unsubscribe link at the bottom of each email or, if you have registered for an online account, by logging in at sarahraven.com. If at any point you do update your preferences regarding communications from us or third parties, we will update your account promptly.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and United Kingdom law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Please note that we have the ability to retain any data that you provide on this website, even if you go not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction. If you have any questions about this, please contact us.

External use

We occasionally make names available to other companies who may also have products that would be of interest. If you would prefer us not do this, please check/uncheck the relevant box when registering you details online (eg creating an account, placing an order, etc), or advise the operator over the phone. If you have any requests regarding your personal information or any queries with regard to the above-mentioned practices, please email us at info@sarahraven.com. We never pass on credit card details or telephone numbers to third parties.

We may at times use other companies to perform specific functions on our behalf, such as the delivery of parcels. When we disclose information to these service providers, it is purely to help them perform their service. For example, we may pass on your address details to our nurseries to enable them to send you your products. Or, in the case of credit card payment, our payment provider Sage Pay will take your information in order to process payment for your items (please see our security information for more details). We may also have to provide law enforcement officers with your details in the case of investigations, as we are required by law.

Cookies

Cookies are small pieces of information that are stored on your computer when you visit some websites. They do not harm your computer – instead they are used to analyse the way you use the internet, and can personalise websites to suit your preferences. The cookies we use are Google Analytics (in which all user data is anonymous) and Webgains (our affiliate system, which allows us to credit the website that brought you to sarahraven.com). We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests.  To opt out of our cookies used for this online advertising, click here.  

If you click on a link in an email from us or around our site, we may set a cookie on your browser. If you visit our website as a result of clicking on a link, we are thus able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future.

If you do not wish this to happen, you can change the cookie settings in your browser (however you will then be unable to use our website for shopping purposes).

Please note that this information is for our use only – we do not disclose or share this information with any third parties.

We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/

External Sites

Our website and emails may contain links to other websites of interest. However, once you have used these links to leave our website, we do not have control over that website. Therefore we cannot be responsible for the protection and privacy of your information whilst visiting such sites. Please exercise caution and read through their privacy statement in order to understand whether and how they will process data about your visit to their site.

We also use Youtube, Facebook, Twitter, Flickr, Pinterest, LinkedIn, Google+ and WordPress. We cannot prevent these sites from collection information on your usuage of this embedded content. If you are not logged in to these services, they may still gather anonymous information regarding your usage.


Email Policy

If you received a marketing email from Sarah Raven and do not wish to receive any more, you may use the Unsubscribe link at the bottom of that email. If you have registered for an online account at sarahraven.com, you may also modify your profile to unsubscribe from the newsletter mailing list by clicking on My Account. Alternatively, please send an email to Customer Services at info@sarahraven.com.

The following conditions can result in the Sarah Raven website sending you email:

  • you created an account at the Sarah Raven website
  • you purchased one or more items from Sarah Raven Ltd
  • you subscribed to the Sarah Raven newsletter mailing list
  • you submitted a question to Sarah Raven Ltd
  • you requested a catalogue from Sarah Raven Ltd
  • someone that you know visited the Sarah Raven website, created a wishlist and sent it to you
  • someone that you know visited the Sarah Raven website and used the 'email this page to a friend' function
  • you placed items in your basket but did not complete the order.

If you received email from Sarah Raven and you feel that none of the above conditions have been met, you may send an email to register a complaint: abuse@sarahraven.com

This email address is registered with abuse.net. We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened we would appreciate it if you would notify us using the email address above. We are constantly working to improve the security of the Sarah Raven website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.