How can we help you?

Here are all our customer service details. If you would like more information on anything, please email us at and we will get back to you as soon as possible.

What method of payment can I use?

We accept payment by Visa, Mastercard or Maestro credit or debit cards. We are sorry but we can't accept payment by American Express.

If you would like to pay by cheque then please send this in to us with an order form by post.

A Printed Gift Voucher can be redeemed by phone or post. An Online Gift Voucher can be redeemed on our website. Please see our Gift Voucher page for more information.

All prices include VAT at the current rate where applicable.

For further information, please see our Payment, Guarantees and Returns page.

Will I be charged at the time of order?

Yes, your payment will be processed at the point of order. Card details are not stored on our system for security reasons.

For further information, please see our Payment, Guarantees and Returns page.

Will I get a confirmation email?

Yes, if you have provided us with an email address at the time of order then you will receive an email confirmation. You will also receive an email when your order has been despatched.

Please note, even if you have opted out of receiving our emails containing all the latest news and exclusive offers, you will still receive emails relating to your order.

Once placed, can my order be tracked?

Unfortunately we do not have the facility for customers to track their order. If you would like to get a general update then please see our most up-to-date delivery information.

How do I save items in my basket?

We recommend that you set up an online account; you can log in to the site at the start of your visit and any items added to the basket will remain there for next time you log in. If you do not log into an account then any items placed in your basket will remain there for a short time (this can be dependent on the computer settings you have in place).

With an online account, you can also create a Wishlist - items you are interested in but don't yet wish to place in your basket. This list can also be shared with friends. Please click here for more information.

Can I cancel or amend an order?

It isn't possible to amend an online order via your online account. If you would like to make any amendments please contact us and we will do our best to fulfil your request.

If you would like to cancel an order then please contact us, letting us know which items you would like to cancel and whether you would like a refund or credit for a future order.

Please note that if your order is already being processed by our warehouses ('in picking'), then we will be unable to amend or cancel your order. Therefore we advise you get in contact as soon as possible.

I have credit with Sarah Raven, how can I spend it?

Any credit you have with Sarah Raven (eg from a refund) will be set up on our internal order system and can be used on orders placed by phone or post. We apologise that you are unable to redeem credit on online orders at this time.

To spend your credit, please contact our Customer Services team, and we will process the order for you, informing you of any additional payment required.

Credit can also be used to cover P&P costs.

How will my order be delivered and when will I receive it?

Orders are sent out by post (Royal Mail 2nd Class) or courier (72hr service). Bulbs, plants and seedlings are despatched at the best time for planting. Details of despatch times are given in our catalogues and on each product page on our website, or please see our most up-to-date delivery information. All other orders are despatched as quickly as possible – we aim for within 2-3 working days.

We tend to be extremely busy in peak seasons (spring/early summer: March-May, and autumn: September-October) and during sales, when it may take up to a week to despatch orders (up to 2-3 weeks for plant orders).

For further information on delivery, please visit our Delivery Pages.

What if I am not in when you try to deliver?

When ordering by phone or post, please let us know if you are likely to be out when the order is delivered so we can add relevant delivery instructions to the order. If you are ordering online, please add any delivery instructions when directed at checkout.

If you will be on holiday when your delivery is due, please contact us with at least seven days' notice and we will advise you further.

Where is my bulb order?

Bulbs will be despatched at the best time for planting (see our delivery information page).

Once we have reached the advertised despatch date for an item, or if the item shows as 'In Stock', you may still have to wait to receive your order while we continue to fulfil orders that have been previously placed. We despatch our orders in turn, ie first come first served. Therefore please be advised that it may take up to 2-3 weeks for plant/bulb orders to be despatched after the advertised despatch date.

Does Sarah Raven deliver outside the UK?

We are able to deliver seed-only orders to European Union (EU) countries at a cost of £6.95 per order (please note this does not include Seed Tin Collections which we are unable to despatch overseas). We are not able to send hardware, live plants or bulbs outside the UK.

At present, seeds can only be sent inside the EU. We suggest that, where possible, you source your seeds locally or order for delivery to a friend or relative in the UK.

Please note any 'Free P&P' offers are not valid on overseas delivery.

For more information, please see our Delivery page.

Do I need to pay multiple postage costs for each despatch?

You will pay one postage charge of £4.95 for standard orders or £2.50 for seed-only orders. This is incorporated in the grand total that is paid at the time of order, and there will not be any additional charges if your order is sent out in multiple despatches.

For more information, please see our Delivery page.

What do I need to do if I wish to return an item?

Please examine your items on receiving them and inform us of any problems as soon as possible, as returns and refunds must be processed within 28 days of you receiving your order.

The procedure for returning an item depends on the type of item and the circumstances. Please see our full returns policy for instructions.

I have put together my order using the catalogue – how do I order the products online?

You can find products using the drop down categories at the top of the website, or search for products via the name or product code in the search box.

Alternatively, you can use our Quick Shop facility, where you can quickly put together an order if you already know the product names or codes.

My offer code doesn't seem to be working, why?

You'll need to claim any offer code on your shopping basket page, before proceeding to the checkout. Please ensure your total is as expected.

In general, please check the requirements and conditions of the code, check the expiry date and make sure you're only using one offer code per order. For more help and full instructions, please read How to redeem an offer code.

How do I request a catalogue?

If you would like a copy of one of our catalogues posted to you, please fill in the online form to be added to our mailing list.

Alternatively, you can view our most recent catalogues online.

How do I set up an account?

It is very easy to set up and manage an account on our website. Click 'My Account' at the top of the page, where you can sign up as a new customer – simply enter your details and click 'Register'. Once logged in, you can set up your billing and delivery addresses.

You may also wish to sign up to receive our emails – packed with exclusive online offers, news from Perch Hill, and gardening tips and advice.

Will my plants be ok packaged up if they are delayed in transit?

Plants should be planted as soon as you receive them, following the planting instructions provided with your delivery. The plants should be ok in their packaging for a few days after despatch, although if you were out and they have been delivered to a sorting office, we would advise picking them up as soon as possible.

Corms, bulbs and dahlias will all be fine in their packaging for a little longer, so it is not as critical if they are delayed in transit, however they will still need planting up as soon as possible.

If you are unhappy with the condition of your plants or bulbs when you receive them, please contact our Customer Service team.

What size and heights will the plants/bulbs be sent out in?

To get an idea on the sizes of our plants and bulbs, please visit our Plant Sizes & Product Info page.

To find out the overall height of a plant when it is growing in your garden, please see the individual product pages.

Are Sarah Raven seeds genetically modified?

No, we do not stock genetically modified seed. If seed is organic, this will be mentioned in the product information.

Where else can I buy Sarah Raven products?

The shop at Perch Hill stocks various seed varieties and some of our gardening and cooking kit, however they are restricted on the amount of varieties they can stock due to space. If you were unable to purchase any varieties during a Perch Hill visit, please view our whole mail-order range using the menus above or the search facility in the top right.

Who do I contact if I have a horticultural question?

Please contact us by phone, or email your query to

My question has not been answered here. Who do I call for further support?

If you have not found the answer to your question here or on the other Customer pages, please call our Customer Service team on our support line, 0345 092 0283.

0345 092 0283

For orders:
Monday-Saturday 8am-10pm,
Sunday 9am-10pm.
For customer services:
Monday-Friday 9am-5pm.

By Email

By Post

Sarah Raven’s Kitchen & Garden Limited
1 Woodstock court
Blenheim Road