How can we help you?

Here are all our customer service details. If you would like more information on anything, please email us at and we will get back to you as soon as possible. Please note that we are responding to all emails in 5-7 working days due to high email volumes.

Where is my bulb or plant order?

Bulbs and plants will be despatched at the best time for planting (see our delivery information page).

Once we have reached the advertised despatch date for an item, or if the item shows as 'In Stock', you may still have to wait to receive your order while we continue to fulfil orders that have been previously placed. We despatch our orders in turn, i.e. first come first served. Therefore please be advised that it is currently taking 4-6 weeks for plant/bulb orders to be despatched after the advertised despatch date.

My offer code doesn't seem to be working, why?

You'll need to claim any offer code on your shopping basket page, before proceeding to the checkout. Please ensure your total is as expected.

In general, please check the requirements and conditions of the code, check the expiry date and make sure that you're only using one offer code per order. For more help and full instructions, please read How to redeem an offer code.

How will my order be delivered and when will I receive it?

Spring/Summer 2021 planned delivery times

Here is the delivery information for the upcoming season, but please see individual varieties for specific timings:

Bulbs and Tubers
Dahlias Now despatching, please allow 2-3 days for delivery
Other Spring Bulbs Now despatching, please allow 2-3 days for delivery
Chrysanthemums Now despatching, please allow up to 3-4 weeks for delivery
Half-Hardy Climbers Now despatching, please allow up to 3-4 weeks for delivery
Pelargoniums Some lines now despatching, please allow up to 3-4 weeks for delivery
Spring Planting Biennials and Perennials Now despatching, please allow up to 3-4 weeks for delivery
Spring Planting Shrubs and Climbers Now despatching, please allow up to 3-4 weeks for delivery
Seedlings and Rooted Cuttings
Spring Planting Container Plants Now despatching, please allow up to 3-4 weeks for delivery
Cosmos Now despatching, please allow up to 3-4 weeks for delivery
Cut Flowers and Foliage Now despatching, please allow up to 3-4 weeks for delivery
Sweet Peas Now despatching, please allow up to 3-4 weeks for delivery
Fruit and Veg
Fruit and Veg Bare Roots and Crowns Now despatching, please allow up to 2 weeks for delivery
Salad and Herb Seedlings Now despatching, please allow up to 3-4 weeks for delivery
Veg and Fruit Seedlings Now despatching, please allow up to 3-4 weeks for delivery

Our orders are sent out by Royal Mail Standard Post (2nd Class) or Royal Mail Tracked (48hr service). Please note that our bulbs, plants and seedlings are despatched at the best time for planting – please see popup (detailed below) on individual product page. Details of despatch times are given in our catalogues and on each product page on our website. You can also find more information about delivery here: recent delivery information. All other orders (excluding bulbs, plants, seedlings and live pest control) are despatched as quickly as possible – we aim for within 2-3 working days (please see each product page delivery tab for specific delivery times) – via post Royal Mail Standard Post (2nd Class) or Royal Mail Tracked (48hr service).

We tend to be extremely busy in peak seasons (spring/early summer: March-May, and autumn: September-October) and during sales, when it may take up to a week to despatch orders (up to 2-3 weeks for plant orders).

For further information on delivery, please visit our Delivery Pages.

Does Sarah Raven deliver outside the UK?

We regret that we are no longer able to process any orders for delivery outside the UK.

For more information, please see our Delivery page.

Can I cancel, amend or add to an order?

It isn't possible to amend an online order via your online account. If you would like to make any amendments please contact us and we will do our best to fulfil your request.

If you would like to cancel an order then please contact us, letting us know which items you would like to cancel and whether you would like a refund or credit for a future order.

If you would like to add to your order we can do that for you. Unfortunately we do not store card details to add the extra items, so please call us with your order number and the product number for the items you'd like to add and we can arrange this for you.

Please note that if your order is already being processed by our warehouses ('in picking'), then we will be unable to amend or cancel your order. Therefore we advise that you get in contact as soon as possible after placing your order.

What do I need to do if I wish to return an item?

Please examine your items immediately upon receiving them and inform us of any problems as soon as possible, returns and refunds must be processed within 28 days of you receiving your order.

The procedure for returning an item depends on the type of item and the circumstances. Please note that we might not be able to process returned plants/bulbs, please contact customer services for further advice.

Please see our full returns policy for instructions on how to return an item.

What method of payment can I use?

We accept payment by Visa, Mastercard or Maestro credit or debit cards. We are sorry but we can't accept payment by American Express.

We now accept payment for online orders through PayPal.

If you would like to pay by cheque then please send this in to us with an order form by post.

A Printed Gift Voucher can be redeemed by phone or post. An Online Gift Voucher can be redeemed on our website. Please see our Gift Voucher page for more information.

All prices include VAT at the current rate where applicable.

For further information, please see our Payment, Guarantees and Returns page.

Once placed, can my order be tracked?

If items exceed 2kg in weight and are large in size, we will send these items via a tracked service with Royal Mail. When your order has been despatched and you receive an email notification from us, we will detail in the email if your item is tracked and the reference number of your parcel. You'll then be able to click through from this email directly to the Royal Mail website and track the status of your parcel.

All other items are sent either 1st or 2nd class, which cannot be tracked.

What if I am not in when you try to deliver or I am going on holiday?

Our plants and  seedlings are all grown and nurtured by our nursery and sent to you at the best stage of development for safe transportation and for you to grow them on successfully. Therefore live items have to be despatched when our nursery judges that they are ready, and we regretfully advise that we are unable to accept requests for them to be held for despatch on or after certain dates.

If you are not likely to be at home when your items are due to be delivered ( see individual product pages or our delivery page here)  then please let us have an alternative delivery address (perhaps a neighbour or family member). To ensure that we are able to arrange this request, we will require at least 3 weeks before the delivery period given.

Will I be charged at the time of order and will my card details be saved?

Yes, your payment will be processed at the point of order.

There is the option of saving your card details online for future use by ticking the 'securely save card details for later' option. This can be found on the payment section at checkout. Please note that we do not store your 3 digit security code.

Card details are not stored on our internal order system, so we might need to ask for your card details again if you choose to add to an order or require a refund.

For further information, please see our Payment, Guarantees and Returns page.

Will I get a confirmation email?

Yes, if you have provided us with an email address at the time of order then you will receive an email confirmation. You will also receive an email when your order has been despatched.

Please note, even if you have opted out of receiving our emails containing all the latest news and exclusive offers, you will still receive emails relating to your order.

Do I need to pay multiple postage costs for each despatch?

You will pay one postage charge of £4.95 for standard orders or £2.50 for seed-only orders. This is incorporated in to the grand total that is paid at the time of order, and there will not be any additional charges if your order is sent out in multiple despatches.

For more information, please see our Delivery page.

Will my plants be ok packaged up if they are delayed in transit?

Plants should be planted as soon as you receive them, following the planting instructions provided with your delivery. The plants should be ok in their packaging for a few days after despatch, although if you were out and they have been delivered to a sorting office, we would advise picking them up as soon as possible.

Corms, bulbs and dahlias will all be fine in their packaging for a little longer, so it is not as critical if they are delayed in transit, however they will still need planting up as soon as possible.

If you are unhappy with the condition of your plants or bulbs when you receive them, please contact our Customer Service team.

What size and heights will the plants/bulbs be sent out in?

To get an idea on the sizes of our plants and bulbs, please visit our Plant Sizes & Product Info page.

To find out the overall height of a plant when it is growing in your garden, please see the individual product pages.

How do I request a catalogue?

If you would like a copy of one of our catalogues posted to you, please fill in the online form to be added to our mailing list.

Alternatively, you can view our most recent catalogues online.

I have credit with Sarah Raven, how can I spend it?

Any credit you have with Sarah Raven (e.g. from a returned product or an amend on your order) will be set up on our internal order system and can be used on orders placed by phone or post. We apologise that you are unable to redeem credit on online orders at this time or view the credit in your online account.

To spend your credit, please contact our Customer Services team, and we will process the order for you, informing you of any additional payment required.

Credit can also be used to cover P&P costs.

How do I save items in my basket?

We recommend that you set up an online account; you can log in to the site at the start of your visit and any items added to the basket will remain there for next time you log in. If you do not log into an account then any items placed in your basket will remain there for a short time (this can be dependent on the computer settings you have in place).

With an online account, you can also create a Wishlist - where you can list items that you are interested in but don't yet wish to place in your basket. This list can also be shared with friends. Please click here for more information.

I have put together my order using the catalogue – how do I order the products online?

You can find products using the drop down categories at the top of the website, or search for products by name or catalogue number and then add to your basket from there.

Alternatively, you can use our Quick Shop facility, where you can quickly put together an order if you already know the product names or codes.

How do I set up an account?

It is very easy to set up and manage an account on our website. Click 'My Account' at the top of the page, where you can sign up as a new customer – simply enter your details and click 'Register'. Once logged in, you can set up your billing and delivery addresses and view your order history.

You may also wish to sign up to receive our emails – packed with exclusive online offers, news from Perch Hill, and gardening tips and advice.

Are Sarah Raven seeds genetically modified?

No, we do not stock genetically modified seed. If seed is organic, this will be mentioned in the product information.

Are Sarah Raven plants grown using peat?

We are committed to sourcing sustainably sourced peat and to reduce the amount of peat used in our growing media.

We are not yet in a position to produce 100% of our stock in a peat alternative, however we are continually reviewing growing methods as part of our policy.

Where else can I buy Sarah Raven products?

The shop at Perch Hill stocks various seed varieties and some of our gardening and cooking kit, however they are restricted on the amount of varieties that they can stock due to space. If you were unable to purchase any varieties during a Perch Hill visit, please view our whole range using the menus at the top of the website or the search facility in the top right.

0345 092 0283

For Orders:
Monday - Saturday 8am - 10pm,
Sunday 9am - 10pm.
For Customer Services:
Monday - Friday 9am - 5pm

By Email

By Post

Sarah Raven’s Kitchen & Garden Limited
1 Woodstock court
Blenheim Road