Help & FAQs

Need help with an order, delivery or gardening question? 

For the quickest answers, start a chat with Sarah Raven's Digital Garden Assistant, available 24 hours a day. Simply click the chat widget in the bottom right-hand corner of the page to get started. 

If the Garden Assistant can't resolve your query, it can raise a ticket for our Customer Services team, who will reply by email within two working days.

If you're looking for information about your order, please use Track My Order.

For all other queries please check our FAQs for advice.

Bulb delivery update

Bulbs are now being despatched. If your order includes bulbs, it should be on its way. We’ll email you as soon as your order leaves us.

Staying safe online 

We're aware of scam accounts impersonating Sarah Raven. We'll only ever contact you by email from info@sarahraven.com or in response to an enquiry you've submitted through our website. We will never phone you unexpectedly or ask you to download an app. If you've contacted us on social media, we'll only message you from @sarahravensgarden. 

If you think you've been the victim of a scam: 

In England, Wales or Northern Ireland, report it to Action Fraud at www.reportfraud.police.uk or call 0300 123 2040. 

In Scotland, contact Police Scotland by calling 101.