Help & FAQs

Need help with an order, delivery or gardening question? 

For the quickest answers, start a chat with Sarah Raven's Digital Garden Assistant, available 24 hours a day. Simply click the chat widget in the bottom right-hand corner of the page to get started. 

If you need further help, our Customer Experience team is available on live chat, Monday to Friday, 9am–4pm. If no one is available, our Garden Assistant can raise a ticket for the team to follow up by email within two working days.

You can also browse our FAQs or Track My Order for more information. 

Bulb delivery update

Bulbs are now being despatched. If your order includes bulbs, it should be on its way. We’ll email you as soon as your order leaves us.

Staying safe online 

We're aware of scam accounts impersonating Sarah Raven. We'll only ever contact you by email from info@sarahraven.com or in response to an enquiry you've submitted through our website. We will never phone you unexpectedly or ask you to download an app. If you've contacted us on social media, we'll only message you from @sarahravensgarden. 

If you think you've been the victim of a scam: 

In England, Wales or Northern Ireland, report it to Action Fraud at www.reportfraud.police.uk or call 0300 123 2040. 

In Scotland, contact Police Scotland by calling 101.