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How can we help?
Our customer service team is always here to help.
To ensure we can respond as quickly and accurately as possible, we ask that you begin by using one of the options below.
Important update
We're experiencing higher-than-usual demand, which is affecting some deliveries and Customer Service response times. Most orders are arriving on time, but if yours has been delayed, we're very sorry and expect it to be despatched within the next two weeks.
If you’re looking for an update on an existing order, you can check its status using the Track My Order button.
Sarah Raven’s Garden Assistant is available at any time to help with orders, deliveries and growing advice. You’ll find it in the chat widget at the bottom right of our website.
If your query needs one of the team, it will be passed on and you’ll hear from us by email within four working days.