Contact us
How can we help?
Our Customer Experience team is here to help. To get you the quickest answer, please start with one of the options below.
1. Track my order
If you're looking for an update on an existing order, use the Track My Order button.
2. Chat with Sarah Raven's Garden Assistant
Available 24 hours a day, our Garden Assistant can help with orders, deliveries and growing advice. You'll find it in the chat widget at the bottom right of the page.
If your question needs one of our Customer Experience team, it will be passed on automatically and we'll reply by email within four working days.
Staying safe online
We're aware of scam accounts impersonating Sarah Raven. We'll only ever contact you by email from info@sarahraven.com or in response to an enquiry you've submitted through our website. We will never phone you unexpectedly or ask you to download an app. If you'vecontacted us on social media, we'll only message you from @sarahravensgarden.
If you think you've been the victim of a scam:
In England, Wales or Northern Ireland, report it to Action Fraud at www.reportfraud.police.uk or call 0300 123 2040.
In Scotland, contact Police Scotland by calling 101.