Delivery

Please see below for our most frequently asked delivery questions:

    Delivery times

    Xmas last delivery date

    Our last order date is Monday 18th December for guaranteed delivery before Christmas. If you have any queries or any delivery instructions, please speak to a member of our customer services team on 0345 092 0283

    • Hardware and seeds are sent out by post (Royal Mail 2nd Class). If your items are in stock, we aim to despatch orders within 2-3 working days (or please see our information on pre-ordering items below). In rare cases where an item may be delayed from our suppliers, we will contact you to let you know.
    • Personalised items may take considerably longer. Please see your catalogue or the Delivery tab on the individual product page on our website for specific information.

    The below items will be despatched at the best time for planting, and these approximate dates can be found in your catalogue or on each product page on our website (please see our information on pre-ordering items further down this page).

    • Plants and Seedlings are sent out by post (Royal Mail 1st Class). Larger plants might be sent out by Royal Mail tracked (48 hour) service.
    • Bulbs are sent out by post (Royal Mail 2nd Class).

    We tend to be extremely busy during peak seasons (Feb - May and Sept - Oct), when it may take longer to despatch plants, seedlings and bulbs.

    For updated seasonal delivery information on plants and bulbs, see our Latest Delivery Information.

    We endeavour to make sure our advertised stock information is correct at the time of order. However, if items do become out of stock we will contact you as soon as possible with a new expected delivery date or a refund.


    Postage and packaging rates

    • Seed-only orders have P&P charged at £2.50.
    • Any other order (including seed tin collections, seed potatoes, plants, bulbs and hardware) has P&P charged at £4.95.
    • For information about Overseas delivery, please see below.

    If we need to split your order into multiple deliveries, we will only charge you once for P&P.

    Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.

    Tracked Deliveries 

    If items exceed 2kg in weight and are large in size, we will send these items via a tracked service with Royal Mail. When your order has been despatched and you receive an email notification from us, we will detail in the email if your item is tracked and the reference number of your parcel.  You'll be able to click through from this email directly to the Royal Mail website and track the status of your parcel. 


    Plant, seedling and bulb deliveries

    We will deliver your live plants, seedlings and bulbs to you at the best time for planting. Approximate dates can be found in your catalogue or on each product page on our website. However, please be advised that these dates are subject to change due to weather conditions and availability. Even if an item shows as 'in stock' on our website, please allow 2-3 weeks for your order to be despatched.

    Please see About our plants, bulbs and seeds for more specific information about what to expect with your plant delivery.

    Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately so that we can arrange to send you a replacement. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.

    Plants should be planted as soon as you receive them, following the planting instructions provided with your delivery (or you can download our instruction booklets here).


    Amending a delivery date

    If you will be absent (eg on holiday) when you are expecting a delivery, especially for live plants/seedlings, please contact us to let us know as soon as possible and we will try to accommodate your request. Please be advised we require at least one week's notice to make changes to despatch dates – if an order is already being processed for despatch then we will be unable to amend it.

    If you require a specific plant for a specific time or event, please contact us before placing your order for further delivery advice.


    Part delivery

    Sometimes we may find it necessary to split your order into multiple deliveries (eg if you order items that will be despatched at different times). Please check the delivery note included in your parcel for details of any outstanding items. If you still find an item is missing, please contact us as soon as possible.

    We will only charge you for P&P once per order, even if we split your order into multiple deliveries.


    Pre-ordering items

    Some of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants, seedlings and bulbs at the best time for planting. If you pre-order a plant or seedling, it will be grown for you to the correct size as advertised.

    Items available for pre-order will have the expected delivery date advertised – either in our most recent catalogue (you can request one here), or on each product page on our website. Please note these times may be subject to change due to unforseen circumstances, such as product availability or adverse growing conditions. We will contact you if there are any significant changes to the expected delivery date of a product you have ordered.

    To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order. 


    Items listed as Currently Unavailable

    If a product is listed as Currently Unavailable, this means you are unable to purchase that item at the present time. It may mean we are out of stock and are not sure if we can get more, or it may mean we have completely sold out for the current season.

    If you have already pre-ordered an item that subsequently changes to Currently Unavailable, don't worry! You can still expect your item on the published date seen at time of ordering – it simply means we can't sell any more. We will get in touch with you if there is any significant change to your order or delivery date.

    For some products, you can register your email address for notification of when a product is available to order (either it is back in stock or available to pre-order). Please note, we cannot guarantee any product will definitely become available to purchase again. 

    Often towards the end of the season, due to the popularity of certain items, we have quite a quantity of items in our current catalogue that become unavailable to purchase. For the most up-to-date stock information on a product, please see the individual product pages on our website.


    Overseas delivery

    We are able to deliver seed only orders to European Union (EU) countries at a cost of £6.95 per order (please note this does not include our seed tin collections which we are unable to despatch overseas). Orders will be held until the entire order is ready to ship and then despatched by International Packet Post, which is not a trackable service. Such orders are sent at the customer's risk.

    Please note, Free P&P offers cannot be redeemed on overseas delivery.

    Unfortunately, we are not able to send hardware (including seed tin/gift collections), live plants or bulbs outside the UK. 


    Contact us

    If you haven't found an answer to your question on this page or our FAQ page, please contact us for more information.