Payments and Guarantees

Payment

All prices include VAT at the current rate where applicable.

Your payment will be processed at the point of order. Please check each individual product page for details of expected delivery times, especially for bulbs, seedlings and plants. If your order will be split into multiple deliveries, you will only pay one postage charge.

If you wish to redeem a discount or offer code (eg 15% off, Free P&P, etc), please find more information here.

Payment methods

Online

Credit or debit card*

We accept Visa, Mastercard or Maestro. We regret that we cannot accept payment by American Express.

Online Gift Voucher (received by email) 

Can be redeemed against all products and courses purchased online. Enter your unique voucher code at checkout. For more information please see the FAQs on the Online Gift Vouchers page.

Paypal

If you choose to pay via paypal you can either;

  • Login to your Sarah Raven account as usual (recommended) and once at the checkout section, select Paypal as your payment method.  You will then be directed to the Paypal site where you'll need to login to your account and pay for your order. 
  • Checkout as a guest - when using this option you just need to fill out your details on the website and select Paypal as your payment method. You will then be directed to the Paypal site where you'l need to login to your account and pay for your order. You won't need to create a Sarah Raven account, however, if you choose this option you won't be able to see your order history.

All Paypal orders are charged at the time of ordering. Refunds are issued via your Paypal account and will show within 2-3 working days of the refund being processed on our system. We're sorry, but for security reasons we do not offer Paypal as a method of payment for exchange orders. 

Phone

Credit or debit card*

We accept Visa, Mastercard or Maestro. We regret that we cannot accept payment by American Express.

Printed Gift Voucher (received by post)

Can be redeemed against all products and courses purchased over the phone or by post. Quote your unique voucher code when prompted.

Post

Credit or debit card*

We accept Visa, Mastercard or Maestro. We regret that we cannot accept payment by American Express. Please fill in all relevant sections of your order form.

Cheque

Please make cheques payable to SRKG Ltd and send in with an order form.

Printed Gift Voucher

Can be redeemed against all products and courses purchased over the phone or by post. Please enclose your Gift Vouchers with your order form, including your cheque or card details (as above) for any remaining balance on the order.

 

* There is no additional charge for using a credit card. We work with a reputable third party payment gateway, Sage Pay. Sage Pay uses digital signatures and strong encyption to ensure that all sensitive information is protected throughout every transaction.


Our Guarantee

Every product we supply will have passed our high quality standards, and we hope you are delighted with your goods.

Please examine your order when it arrives and get in contact with us as soon as possible if you have any problems. Please click here for our returns guide.

Our Seeds Guarantee

All our seed has been through rigorous germination tests. Apart from the larger beans and peas, seed is packed in hermetically sealed inner sachets, and then placed in an outer packet. None of our seed has been genetically modified or chemically treated. If you are not happy with the germination or you have any other quality concerns, please contact us and we will refund or replace your packet.

Statutory rights

This guarantee does not affect and is in addition to your statutory rights as a consumer.